A debt collection agency usually takes over invoices long after the due date and charges a commission on what it recovers. Sunbay starts earlier. It reminds your customers to pay on behalf of your company and issues interest notes and demand letters, and you pay a monthly subscription instead of a commission.
Both are about getting your money back. The difference is in the cost, when they start and who talks to your customer.
The two do not rule each other out. Sunbay handles day-to-day receivables, and only cases where reminders and demand letters did not help go to an agency or a law firm.
Every customer follows the path set for their group, and a payment booked in your ERP closes the case at any step.
Emails and text messages in the customer's language, sent on behalf of your company, including from the account manager's mailbox.
A promise to pay pauses reminders until the agreed date, and a complaint goes to the right person as a task.
At the step you choose, Sunbay issues an interest note with interest calculated in line with the law and sends a demand letter.
If the customer still does not pay, Sunbay puts the invoice, demand letters with delivery dates and the contact history into one package for a law firm or KRD. This is part of the Pro plan.
Sorting this out went so quickly that not doing it would be the real mistake.
We are preparing a full collections service that the Sunbay team will run for you, for a fixed fee and with no commission.
You pay for the number of invoices each month, not for users or a share of what you recover. ERP integrations and their maintenance are included in the subscription.
Automated email reminders, customer segmentation, collection workflows and receivables reporting.
Everything in Basic, plus interest notes, payment demand letters, text messages and the AI agent.
Everything in Standard, plus legal collections management, up to three texts per invoice a month and a dedicated Slack channel with our team.
Prices at 250 invoices a month. Implementation is a one-time fee of €1,000.
Check the price for your number of invoicesWhat to know before you hand invoices to a debt collection agency.
No. Sunbay is an accounts receivable platform. Reminders, interest notes and demand letters go out on behalf of your company, and you decide on every escalation. When a case needs formal collection, you pass it with its full history to the KRD debtor register, a law firm or your in-house legal team.
A debt collection agency usually charges a commission on the amount recovered, and the rate depends on things like the age and size of the debt. With Sunbay you pay a monthly subscription based on the number of invoices, with no commission. At 250 invoices a month, plans cost from 290 to 690 euro, and onboarding is a one-off fee of 1,000 euro.
You set the tone, channels and order of messages for each customer group. A loyal customer might only get a polite reminder before the due date, while a new one also gets a text message and an interest note. Messages can go out from the mailbox of the account manager the customer already knows.
At the step you choose, Sunbay sends a demand letter and then creates a task for the person who decides on escalation. If the case should go further, you pass a package with the invoice, demand letters and contact history to a law firm or the KRD debtor register. The handover package is part of the Pro plan.
Yes. Sunbay handles day-to-day receivables and the early steps, and only cases where reminders and demand letters did not help go to an agency or a law firm. Each of those cases then comes with full documentation.
You start with a demo where we show you the system and talk about your process. Then we connect Sunbay to your ERP or start from a CSV file of invoices, and we set up paths for different customers together.
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