Flowmore is a ten-person marketing agency that issues 20 to 30 invoices a month.
The CEO was the collections department
Like many fast-growing service businesses, Flowmore had nobody in finance, so the CEO issued invoices and chased payments himself. With everything else on his plate, it was easy to lose track of an invoice, and customers paid more than 30 days late. Cash came in unevenly, and instead of working on clients and growing the agency, the CEO was checking who had paid.
Reminders go out without the CEO
Sunbay works from the data in Fakturownia, where the agency issues its invoices, so spreadsheets and manual payment tracking are no longer needed.
- Email and text reminders go out before and after the due date.
- When an invoice is overdue, Sunbay moves to the next steps and attaches an interest note.
- The CEO gets a notification only when something needs a decision.
85% fewer late payments
- Customers pay 27 days sooner on average.
- The median time to payment is down 18 days.
Cash comes in regularly, and the CEO has his time back for growing the agency.
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