AI collections system

Debt collection software that runs the whole process

Sunbay connects to your ERP and CRM, sends reminders along paths set for different customers and issues interest notes on its own. When a case needs a conversation or a decision, it creates a task for the right person on your team.
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Companies that work with Sunbay
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How getting started with Sunbay works

A demo and a look at your process. We show you the system and look at how you chase payments today.

‍Connecting your systems. We connect Sunbay to your ERP and CRM, or start from a CSV file.

‍Paths set up together. We choose the steps for each customer group based on what has worked at other companies.

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How Tequipy got paid in nearly half the time

14 days
‍Average time to get paid, down from 26 days

‍Zero
‍
Invoices still sitting 90+ days overdue

Read the Tequipy story
Tequipy

Debt collection features
in one system

Email and text reminders
Reminders go out on behalf of your company, also from your account managers' mailboxes, and templates fill in customer and invoice details on their own.
AI voice calls
When an email gets no response, Sunbay can call the customer and remind them about the payment.
ERP sync
New invoices reach Sunbay on their own, and the case status, such as a confirmed payment, goes back to your ERP.
Interest notes and demand letters
Documents are created automatically at the step of the path you choose, with interest calculated according to the law.
Open tracking
See who has read a reminder and who has ignored it, so you know when to move to the next step.
Replies handled for you
A promise to pay pauses reminders until the agreed date, and a dispute becomes a task for the account manager.
Integrations

Connects to the systems you already use

Sunbay pulls invoices, payments and customer data from your accounting system and sends case statuses back. You can also start with a CSV file.

See all integrations
SAP Business One
Fakturownia
inFakt
wFirma
ifirma
SaldeoSMART
Systim
Xero
QuickBooks
HubSpot
Qwilr
+29 more
Comparison

Collections software, Excel or an ERP module

Each of these tools shows who owes you money. The difference is who takes the next steps.

Excel
ERP module
Sunbay
Reminders
Excel
Sent by hand when someone has time
ERP module
One template for every customer
Sunbay
Along the path set for each customer group
Channels
Excel
Email
ERP module
Usually email
Sunbay
Email, text message, AI voice call, interest note and demand letter
Customer replies
Excel
Stay in individual inboxes
ERP module
Outside the system
Sunbay
Recorded next to the invoice, and a promise to pay pauses reminders
Payments
Excel
Checked by hand against the bank statement
ERP module
Visible in accounting
Sunbay
Close the case and stop reminders
Who runs the process
Excel
Whoever maintains the spreadsheet
ERP module
The finance team
Sunbay
The system, with tasks for your team when a conversation or decision is needed
Reports
Excel
Up to date on the day of export
ERP module
Overdue list and aging
Sunbay
DSO, aging and the effect of each step, always current
Who it is for

Who Sunbay is for

When Sunbay is a good fit

  • You issue hundreds of invoices to many customers every month.
  • You have a person or a team responsible for finance.
  • You send reminders by hand, and agreements with customers stay in email threads.
  • Account managers and accounting both work on customer payments.

When something simpler will do

  • You issue a handful of invoices a month.
  • You have one large invoice that has been overdue for a long time. A case like that is better handed straight to a law firm.
  • You are in the middle of changing your ERP. It is worth coming back to this after the migration.
FAQ

Questions about debt collection software

What to know before you choose debt collection software.

Didn't find your answer?
Talk to our team

What is debt collection software?

It is software that watches payment due dates and handles contact with customers who pay late. Good collections software pulls invoices from your accounting system, sends reminders, interest notes and demand letters on its own and closes the case once the payment arrives. Your team only handles cases that need a conversation or a decision.

Is Sunbay a debt collection agency?

No. Sunbay is software in which your team runs its own receivables process, and reminders go out on behalf of your company. When a case needs formal collection, you prepare a package with the case history in Sunbay and pass it to a debtor register such as KRD, a law firm or your in-house legal team.

Which systems does Sunbay connect to?

Accounting systems and ERPs such as SAP Business One, Fakturownia, inFakt, wFirma, ifirma, Saldeo, Systim, Xero and QuickBooks, as well as your CRM, for example HubSpot. We connect less common systems through their APIs, and you can start with a CSV file.

How much does Sunbay cost?

The price depends on the number of invoices you issue each month and the plan you choose, not on the number of users. At 250 invoices a month, plans cost from 290 to 690 euro a month. Onboarding is a one-off fee of 1,000 euro.

How is collections software different from an ERP module?

An ERP module usually shows a list of overdue invoices and sends the same reminder to everyone, while the next steps stay with people. Collections software runs the whole process. It matches reminders to the customer, reacts to replies, assigns tasks and records agreements next to the invoice.

Is data in Sunbay secure?

Sunbay is a European company, and we store receivables and customer data in the European Economic Area in line with GDPR. We do not transfer it outside the EU.

What does onboarding look like?

You start with a demo where we show you the system and talk about your process. Then we connect Sunbay to your ERP and CRM or import data from a file, and we set up paths for different customers together.

Wins report receipt showing DSO down 9 days, 110 hours saved and zero missed invoicesRaport sukcesów w formie paragonu, DSO krótsze o 9 dni, 110 zaoszczędzonych godzin i zero przeoczonych faktur
Bring in an AI system for managing collections

We will show you how Sunbay can run reminders, interest notes and demand letters in your company.

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