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The first reminder goes out a few days before the due date, while the customer is still planning payments.
Automate your collections from day one. We started using Sunbay, and it literally saved our company.
Zautomatyzuj windykację od pierwszego dnia. Zaczęliśmy korzystać z Sunbay i to dosłownie uratowało naszą firmę.
How reminders and escalations shorten the wait for your money.
Consistency makes the biggest difference. A reminder a few days before the due date, another on the day and a quick escalation afterwards keep your invoice from sitting at the back of the customer's payment queue. Sunbay keeps that rhythm for every invoice, not just when someone has time.
Send the first reminder a few days before the due date, when it reads as a friendly heads-up rather than a demand. The next ones go out on the due date and in the first days after it. In Sunbay you set these moments separately for each customer group.
DSO drops when customers get reminders before the due date, overdue invoices are escalated without delay and payments are matched to invoices as they arrive. After Tequipy started using Sunbay, its average time to get paid fell from 26 to 14 days.
When invoice payments arrive closer to the due date, spending is easier to plan and you rely less on credit lines or factoring. Sunbay also flags payments that are at risk before they are due, so your cash flow holds fewer surprises.
Usually the opposite. A polite message before the due date feels like good service rather than a demand. You set the tone for each customer group, so a key account gets a different message than a customer who is regularly late.
Move them onto a firmer path with an earlier text message, a call and an interest note. Sunbay also predicts which invoices are likely to be late, so you can act before the overdue balance grows.
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