Accounts receivable collections software

14 dni

średni czas zapłaty, wcześniej 26 dni

faktur zaległych ponad 90 dni

Polecam Sunbay w stu procentach. Nie mamy już faktur przeterminowanych o ponad 90 dni, a czas płatności spadł z 26 do 14 dni, choć firma cały czas rośnie.

Bart Czerkies

Współzałożyciel, Tequipy

Przeczytaj historię Tequipy →

14 days

average time to get paid, down from 26 days

invoices more than 90 days overdue

I 100% recommend Sunbay. We no longer have invoices sitting 90+ days overdue, and our payment time dropped from 26 to 14 days, all while the business kept scaling.

Bart Czerkies

Co-founder, Tequipy

Read the Tequipy story →

How Sunbay runs your reminders

Email, text, phone and documents

Sunbay sends emails and texts, prepares interest notes and demand letters, and when a customer doesn't respond, it creates a task for someone on your team to call.

You decide the steps

At each stage you decide whether to send an email, add an interest note or hand the case to someone on your team.

Always in sync

Sunbay pulls invoices and payments from your accounting system. A new invoice goes straight onto a path, and a paid one drops off it.

When email isn't enough

If a customer ignores your emails, the next step can be a text to their accounts team or a call from their account manager.

Know whether the reminder was read

Each message shows its delivery status, and for emails also whether the customer opened it. That makes the next step easier to decide.

Messages with the customer's details

Templates fill in the customer's name, invoice number, amount and payment link. You write the text once, in your company's tone.

FAQ

Questions about collections automation

What runs automatically and what stays with your team.

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What is collections automation?

It means the repeatable steps happen without anyone doing them by hand. Sunbay sends reminders before and after the due date, escalates along the path you set, issues interest notes and closes the case once the payment is booked in your ERP. Only cases that need a conversation or a decision reach your team.

Which channels does Sunbay use to contact customers?

Sunbay sends emails, text messages and documents such as interest notes and payment demand letters. When a customer needs a call, it creates a task for someone on your team. For each path you choose the channels, their order and the tone, so a loyal customer gets a gentle reminder while one who is a month late gets a call.

Can I set up different dunning paths for different customers?

Yes. You group customers by payment history, CRM segment, country or language and give each group its own path. A strategic account can get a call from its account manager first, while a new customer follows a shorter path with earlier escalation.

What happens when a customer replies to a reminder?

Sunbay recognizes the reply and adjusts the next step. A promise to pay pauses reminders until the agreed date, a dispute creates a task for the account manager, and a request for an invoice copy goes to finance. Every agreement is recorded next to the invoice.

Does Sunbay send interest notes and payment demand letters?

Yes. Interest notes and payment demand letters are part of the path and go out automatically at the stage you choose, with interest calculated according to the law. These documents are included in the Standard and Pro plans.

What if friendly reminders don't work?

Then you decide whether to take the case further. Sunbay bundles the invoice, demand letters with delivery dates, customer replies and the interest note into one package, which you send in one click to a debtor register such as KRD, a law firm or your in-house legal team. This feature is part of the Pro plan.

Accounts receivable collections software. Automate your collections

Automatic payment reminders

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