Sunbay is an accounts receivable platform that runs soft collections in your company's name. It reminds customers about invoices before and after the due date, issues interest notes and payment demands, and when a conversation is needed, it creates a task for your team. You pay a monthly subscription, not a commission on what you recover.
Amicable, soft and pre-legal collection usually mean the same stage, everything that happens before a lawsuit. Sunbay runs it from the first reminder to the payment demand.
Amicable collection does not rule out an agency or a law firm. Only cases where reminders and demands did not help go to them, and they arrive with their full history.
A customer who pays late is often still a good customer. That is why you tailor every step to them.
A loyal customer gets a polite reminder before the due date, while a new one also gets a text message and an interest note. You set the order and the channels.
Reminders can go out from the account manager's mailbox, in the customer's language and in your company's name.
Sunbay does not pass a case on without your decision. For every customer you can see what stage the case is at.
When the payment shows up in your ERP, Sunbay closes the case and sends no further messages.
Sorting this out went so quickly that not doing it would be the real mistake.
We are preparing a full collections service that the Sunbay team will run for you, for a fixed fee and with no commission.
You pay for the number of invoices each month, not for users or a share of what you recover. ERP integrations and their maintenance are included in the subscription.
Automated email reminders, customer segmentation, collection workflows and receivables reporting.
Everything in Basic, plus interest notes, payment demand letters, text messages and the AI agent.
Everything in Standard, plus legal collections management, up to three texts per invoice a month and a dedicated Slack channel with our team.
Prices at 250 invoices a month. Implementation is a one-time fee of €1,000.
Check the price for your number of invoicesWhat to know before you start recovering receivables amicably.
It means recovering receivables without going to court. You remind the customer about the invoice, charge interest, send a payment demand and try to agree on a payment date. In Sunbay these steps follow the path set for each customer group, and messages go out in your company's name.
These names usually describe the same stage, everything that happens before a lawsuit. Pre-legal collection often refers to its final part, with a final demand for payment. Sunbay runs the whole stage, from the first reminder to the demand.
No. Sunbay is an accounts receivable platform. Reminders, interest notes and demand letters go out on behalf of your company, and you decide on every escalation. When a case needs formal collection, you pass it with its full history to the KRD debtor register, a law firm or your in-house legal team.
You pay a monthly subscription based on the number of invoices, with no commission on recovered amounts. At 250 invoices a month, plans cost from 290 to 690 euro, and onboarding is a one-off fee of 1,000 euro. Interest notes and payment demands are included in the Standard and Pro plans.
Not if the tone and order of steps fit the customer. You set a separate path for each customer group, and messages can go out from the mailbox of the account manager the customer knows. A promise to pay pauses reminders until the agreed date.
When a payment demand does not help, Sunbay creates a task for the person who decides on escalation. If the case should go further, you pass a package with the invoice, demand letters and contact history to a law firm or the KRD debtor register. The handover package is part of the Pro plan.
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