Sunbay sends reminders to your customers by email and SMS, and when a call is needed, it creates a task for your team.
A customer you remind regularly pays you before other suppliers.
See moreEvery invoice gets followed up, whatever the amount.
See moreNo one has to watch due dates by hand anymore.
See moreContact history and a ready report for management.
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Collections used to cost us PLN 5,000 to 10,000 a month.
Now, because we send interest notes automatically and customers actually pay them, the process makes us a few thousand a month instead.
A person follows up when they have time. The system does it every time. Customers quickly learn that your due dates mean something.
An invoice you follow up on day three gets collected differently from the same invoice two months later. By then the customer may have spent the money on someone else.
You don't have to sue anyone or send in a bailiff. Just saying that the case may go there usually speeds up the payment.
One template for everyone either annoys a reliable customer or does nothing for the one who has been paying late for six months.
What changes when receivables no longer live in a spreadsheet.
With a handful of invoices a month, a spreadsheet is enough. With hundreds, contact history starts to go missing, reminders depend on whether someone has time, and the data is only current on the day of the export. At that point a system that runs the process itself works better.
To start, a CSV file with invoices and customer data is enough. Later Sunbay pulls the data straight from your ERP. You no longer need the spreadsheet, because invoice statuses update on their own.
A spreadsheet shows who owes you, but it won't do anything for you. Sunbay sends reminders along your paths, acts on customer replies, assigns tasks and saves every agreement with the invoice, so you know what's happening with each case.
A company with limited cash decides the order of its payments and pays first the suppliers who keep in touch, call or issue interest notes. Regular reminders move your invoices higher in that queue.
Demand letters and interest notes are part of the path, so you don't pay for each document separately. They're included in the Standard and Pro plans, which are priced by the number of invoices you issue each month.
In Sunbay every promise to pay, request for an invoice copy or dispute is saved with the invoice, with the date and the person handling it. Sales and finance see the same history, so no one has to search someone else's inbox for what was agreed.
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